Pet Supermarket

Reviews

• Josh Walztoni

  Aug, 08 2018
  ★ ☆ ☆ ☆ ☆
  We definitely will not be visiting this store again. We paid $50 for a hamster cage. When we got home and opened the box, one of the latches were broken. We took it back and exchanged it for the same one. When we got home, we opened the box, and go figure the EXACT same latch is broken. At this point we were pretty frustrated, so we called the store and spoke to the manager Dru. She refused to refund our money because we had already made 1 exchange. In fact, she did everything but come out and say it was directly our fault the latches were broke. A direct quote from the conversation is "It is very uncommon for the same thing to be broken in 2 cages. Now I'm not saying anything, but it is very uncommon. Because you've already made an exchange we can not refund your purchase."
  
  Definitely will not be returning!

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